Shipping Policy

ONLINE SHIPPING POLICY

Online orders cannot be shipped outside of the U.S.

Online orders can be shipped via Fedex Ground, Express Saver, 2 Day or Standard Overnight.  

  MUSCLE JEL 100% SATISFACTION GUARANTEE 
  OR YOUR MONEY BACK


Offer Terms: Try Muscle Jel. 
If you're not completely satisfied, we'll refund your purchase price.

Here's how to receive your refund:
Send us the reason(s) why you didn't like Muscle Jel with your name and complete address, the original receipt - circling the purchase price - and the original product UPC code from the package to:

WATER-JEL TECHNOLOGIES
C/O MUSCLE JEL MONEY BACK GUARANTEE
50 BROAD STREET
CARLSTADT, N.J. 07072

This offer is limited to one (1) refund per name, household or address for purchase of a single, qualified Muscle Jel product. Participants will receive a refund check by mail. Allow six to eight weeks for processing. Offer expires December 31, 2014. All requests must be postmarked by December 31, 2014 and received by January 15, 2015. If the UPC and valid receipt (with accurate product description and date) are not included in the request for refund, the purchase price will not be refunded.

 

RETURN POLICY

WATER-JEL Technologies does not accept returns. If a separate agreement is reached in writing about returns, the following applies:

Any product returns must be authorized by WATER-JEL and a Return Authorization (RA) form and RA number must be obtained prior to the return. All authorized returns should be shipped, freight paid, F.O.B. destination as specified by WATER-JEL. Returns shipped freight collect will not be accepted. Returned goods may be subject to a restocking charge. WATER-JEL will invoice or credit buyer for appropriate adjustments resulting from returns, and buyer may not make any deduction from invoiced amounts except upon receipt of such adjustments.

 

DAMAGES/SHORT CLAIMS

WATER-JEL Technologies does not accept deductions for the destruction of damaged products.

Shipments are double-checked before dispatch. The carrier is responsible for damage or loss in transit. Claims must be filed within 15 days of receipt of shipment.

NOTE: If any provision of these Terms and Conditions conflicts with any other terms or conditions separately made applicable in writing by WATER-JEL to particular products and/or services, such separately applicable terms and conditions shall govern with respect to such conflict.